Skrill Contact for general issues
There are several ways to contact the Skrill Support. For general issues, calling is the fastest and most comfortable option to choose from, but you can also email them, contact via Skrill Homepage, Twitter or Facebook.
If you choose to contact support through email or their contact form, please use the mail address you are using for your account and add your account ID number. Your Skrill account ID number shows in your account overview when you log in, and you can find it in the upper right corner.
You can also find information about how to deal with a stolen or lost Skrill Prepaid MasterCard and who you need to contact in those cases to make sure your funds are still safe.
Let’s have a look at the different contact options.
Skrill Support Hotline
The fastest way to contact Skrill Support is to use their Hotline. Make sure to have your Skrill account ID number at the start of the call. Please enlarge this image to check the hotline you should choose from:
(click to enlarge)
Skrill Email or Ticket
If your issue is not that urgent, you can email [email protected].
VIP customers can use [email protected]. You can also write a Skrill Support Ticket on the Skrill website and use their contact form.
In both cases you should receive an answer within 2-3 business days latest.
Skrill Social Media
Skrill also offers support through their social media channels. Please make sure to share personal details only in private and not on the public page.
To contact Skrill by using social media you can use the following links for their:
Skrill Contact – Disabled Accounts
In case, your Skrill account is disabled for any reason, you will need to call the Skrill Support directly.
Please see the option above to get access to your account reinstated as soon as possible.
Lost or Stolen Prepaid MasterCard
If your Skrill MasterCard has been lost, stolen or compromised in any way, please contact Skrill Support immediately at +44 (0) 203 308 2530 to cancel your card.
Please note that your funds can only be refunded for any kind of fraudulent use if you get the card cancelled as soon as possible.
Please also check our post about Skrill MasterCard issues and solutions.